Frequently Asked Questions

The best place to see if your question has already been answered! Check out the list we compiled of the most common questions our users have asked and let us know if you have any more.

Our Coffee

We expertly craft roast our coffees in small batches, so you can be sure that your favourite blend is never sitting on a shelf for too long. After roasting, our coffees go through a short degassing period where the beans are prepared for packaging. Once sufficiently degassed, the beans are ground and packaged with nitrogen to preserve freshness, all in one go. The final step is to hand pack the individual coffees into boxes and cartons by our professional hand packers. That’s it! Ridiculously Fresh coffee, simplified.

Visit our about page to learn more

We only use high quality 100% Arabica beans from around the world which we then craft roast and pack to perfection, locally right here in Canada.

Unlike other office coffee providers, we roast our coffees fresh in-house. Muldoon’s is the one-stop-shop for great tasting coffee, genuine service and innovative brewing systems.

We roast our coffees right here in Ontario Canada and ship coast-to-coast

Our Muldoon’s Singles are meticulously hand packed one by one into boxes by professional hand packers. This is due to the freshness of each singles coffee, as no automated machine is capable of packing our coffees into boxes compared to doing it by hand. Muldoon’s coffees truly are a unique experience.

To us, Craft Roasted translates to an unprecedented amount of attention to detail. From sourcing beans, to roasting, packing, delivery, and service, Muldoon’s continuously re-evaluates each step of the process to ensure you get the freshest cup of coffee, guaranteed.

Our special Muldoon’s Roast Meter showcases the length of time our coffee beans were roasted, from light (1) to dark (6), plus any other specialty coffees we offer.

There are currently over 20 blends and flavours of Muldoon’s coffees we offer.

Our coffees (including flavoured) are made from 100% Arabica Coffee Beans and have no significant nutritional value, besides caffeine of course.

Our flavored coffees are a mixture of flavoring substances and do not contain any ingredients derived animals or animal by-products, including dairy.

No, none of our coffees including flavoured, contain any peanuts or other common allergens. If in doubt, contact us, and we’ll confirm any specific concerns.

Download Allergens PDF

Yes, our coffees are certified Kosher for year-round-use, excluding Passover.

For more information, you can contact our customer care team by phone at 905-712-2233 or email us at info@muldoonscoffee.com

Yes! Our coffees are gluten free. Download Allergen PDF

Environmental

At Muldoon’s we’re passionate about the environment! We continuously strive to reduce our carbon footprint, limit waste and constantly re-evaluate our coffee / services at every turn through the implementation of environmentally-friendly green initiatives and sustainable practices.

View our green initiatives

Our film is biodegradable, compostable, and will fully breakdown in only 6-12 months, in comparison to PLA and Oxo-Bio that can take decades to breakdown, if they happen to do so at all, which is unfortunately more common than ever before.

You can safely throw our film in the backyard compost or in the garbage bin and it will fully degrade in a matter of months, while leaving no micro-plastics behind, unlike other materials.
Omnidegradable ® film is scientifically proven by independent lab and university studies, is food safe, GMO Free, FTC, FDA and EPA compliant.

Omnidegradable ® requires only microbial contact for degradation, PLA products have been rejected by major Municipal Composts, and oxo-bio requires 6 hrs of sunlight (or it will not degrade) while also leaving microplastics behind that pollute the environment.

Learn more about Omnidegradable

Omnidegradable ® requires only microbial contact for degradation, so you can safely throw our film in the backyard compost or in the garbage bin and it will fully degrade in a matter of months, while leaving no micro-plastics behind, unlike other materials.

Our Omnidegradable film is both biodegradable and compostable. This results in the film having the ability to breakdown in a variety of environmental conditions such as your backyard compost.

Sustainability is in our DNA, which is why we run over 15 green initiatives that ensure everything from sourcing beans to roasting, packing, delivery and service is for the greater good of our planet.

View our green initiatives

Equipment

For most coffee machine errors, look for a power switch at the back of the machine (or inside the door panel) and turn the brewer off, wait 30 seconds, and then turn it back on.

If the problem still persists, please contact our service department as soon as possible.

If your coffee machine is leaking liquids, such as water, or is experiencing issues that can cause damage to the brewer or surrounding area, please unplug the machine, in addition to turning off any water going to the machine (if it’s plumbed-in), until we can provide a solution for you.

Call us as soon as you experience a problem that does not subside at 905-712-2233 or email service@muldoonscoffee.com

For optimal brewing every coffee machine requires frequent maintenance and cleaning. Simple things like cleaning the exterior or user accessible areas of coffee and powder buildup is a great way to ensure your brewer functions the best it can for as long as possible.

In addition, some brewing systems require special cleaning cycles, which may use special cleaning tablets and cleaning liquid.

We only service coffee machines you have purchased from us directly, or if you have a current office coffee service agreement with Muldoon’s.

Coffee machine issues and parts may vary, so there’s no guarantee we can repair them, but we’ll let you know what your options are.

We’ll come to you on-site, wherever the coffee brewer is located for repairs.

Just give us a call at 905-712-2233 or email our service department service@muldoonscoffee.com to schedule a service date for when the coffee machine is accessible for our technicians to drop-by.

For Offices

Our 5 day free trial is for you to see for yourself what makes Muldoon’s Coffee so remarkable. No strings attached! We come in, setup up our equipment, and provide all the necessary products and services so you can enjoy the prefect cup in no time.

As a client, you will receive a tailor-made delivery schedule to your choosing! Daily, weekly, bi-weekly, monthly and more. Let us know what works for you best!

We’d be happy to check what we can offer you, please contact our sales department by phone at 905-712-2233 or send us an email at sales@muldoonscoffee.com

If you have made an error with an order, such as ordered an incorrect product or quantity, no need to worry! Let us know as soon as possible, please contact our customer care team by phone at 905-712-2233 or email us at customercare@muldoonscoffee.com

If you are a current client and would like to place an order, contact our customer care team by phone at 905-712-2233 or email us at customercare@muldoonscoffee.com

If you are not 100% satisfied with our services, let us know what we can do to better serve you! We always strive for improvements, and we can say without a doubt that your opinion matters to us, and would like to know how we can make things right.

To request a service call for your brewing system contact our client service team by phone at 905-712-2233 or email us at service@muldoonscoffee.com

Online Shop

Yes! We have an online shop where you can order our coffees and more!

Check out shop.muldoonscoffee.com

Where are you located?

We roast out of our only location, located at 5680 Timberlea Blvd, Mississauga, Ontario, Canada, L4W 4M6.

We are open Monday to Friday, 9am to 5pm. We’re closed on provincial and federal holidays. All orders made on online are processed and shipped during working hours. 

Yes, we’re closed on provincial and federal holidays, but you can order online and it will be processed as soon as possible.

Yes, unless otherwise noted, you can place your order online and pick it up in person, usually within an hour. If you have a question regarding your online order pickup, you can contact our customer care team for more information.

Miscellaneous

You can contact our customer care team by phone at 905-712-2233 or email us at info@muldoonscoffee.com

If you love Muldoon’s Coffee and would like to share your experience with others, please consider writing a Google review here.

If  you’re not 100% happy with your Muldoon’s experience, please contact our customer care team by phone at 905-712-2233 or email us at info@muldoonscoffee.com

We don’t have an app at the moment, but our website is designed to be fast and simple to use, so you won’t need an app anyways.